Shipping policy

Shipping Policy

Processing Time

Orders are processed and shipped within 1–2 days after purchase. Sundays and postal holidays are not included in processing times.

You will receive a shipping confirmation email with tracking information once your order has been prepared for shipment.

Estimated Delivery

Shipping time begins after your order has been processed and accepted by the carrier. Delivery estimates shown at checkout are provided by the shipping carrier and are not guaranteed.

Carrier delays caused by weather, holidays, high shipping volumes, or other circumstances beyond our control may affect delivery times.

Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Hemitts Creations is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order must be reshipped.

Tracking and Delivery

Once tracking shows that a package has been delivered, please contact the shipping carrier first if you cannot locate it. We will gladly assist when possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.

If tracking has not updated for several days or your package appears lost in transit, please contact us so we can help investigate.

Damaged Orders

Please inspect your order when it arrives. If an item arrives damaged, contact us promptly and include your order number, a description of the issue, and clear photographs of the item and packaging.

Digital Products

Digital STL and 3MF files are delivered electronically and are not shipped. Digital purchases do not include a physical product unless specifically stated in the listing.